This Privacy Policy explains how Noviara ("Noviara", "we", "us") collects, uses and protects your personal data when you visit noviara.in (the "Site") or contact us. We process personal data in line with India's Digital Personal Data Protection Act, 2023 and other applicable laws.
1. Information we collect
Information you give us
- Enquiry form: your name, email address and/or phone number, the tapestry you are interested in, and your message. We also record the page you sent it from, the time it was sent, and how long the form was open (used only to filter out spam).
- Messages you send us on WhatsApp, by email or on Instagram, including your name, number or handle, and what you write to us.
Information collected automatically
- Server logs: our hosting provider (Google Firebase Hosting) records technical data such as IP address, browser type, the page requested and the time of the request. These logs are used to deliver and secure the Site.
The Site does not currently sell products online, and we do not collect payment details.
2. How we use your information
- To reply to your enquiries and tell you about the tapestries you asked about.
- To keep the Site secure and protect it from spam and abuse.
- To meet our legal obligations.
We do not sell your personal data. We will only send you marketing messages if you have asked us to.
3. Consent
We process the details in your enquiry based on the consent you give when you submit the form or message us. You can withdraw your consent at any time by emailing support@noviara.in. Withdrawing consent does not affect processing that took place before you withdrew it.
4. Cookies and similar technologies
- Essential: after you send an enquiry, we store the time in your browser's local storage to prevent accidental duplicate submissions. This stays on your device and is never sent to us.
We do not use advertising cookies.
5. Who we share it with
We share personal data only with service providers who help us run the Site, and only for the purposes above:
- Google (Firebase Hosting and Cloud Firestore): hosts the Site and stores enquiry form submissions.
- Meta (WhatsApp and Instagram): when you choose to contact us on those services, their own privacy policies apply.
We may also disclose information if the law requires it, or to protect our rights, our customers or the public.
6. Where we store it and for how long
Enquiry form submissions are stored in Google Cloud Firestore in the Mumbai (asia-south1) region. Some of our service providers may process data outside India, with appropriate safeguards and as permitted by law.
Enquiry form submissions are deleted automatically 24 months after you send them. Messages you send us on WhatsApp, by email or on Instagram are kept for up to 24 months after our last contact with you, unless the law requires us to keep them longer.
7. Security
The Site is served only over encrypted HTTPS connections. Enquiries can be submitted from the Site but cannot be read back through it, and access to stored enquiries is limited to Noviara. No method of transmission or storage is completely secure, but we take reasonable steps to protect your data.
8. Your rights
Subject to applicable law, you can ask us to:
- tell you what personal data we hold about you and how we use it;
- correct, complete or update your data;
- erase your data;
- withdraw your consent; and
- nominate someone to exercise these rights on your behalf.
To make a request, email support@noviara.in. We will reply within 30 days. If you are not satisfied with our response, you can complain to the Data Protection Board of India.
9. Children
The Site is not directed at children under 18, and we do not knowingly collect their personal data. If you believe a child has sent us personal data, please contact us and we will delete it.
10. Links to other sites
The Site links to third-party services such as WhatsApp, Instagram and online marketplaces. Their privacy practices are governed by their own policies.
11. Changes to this policy
We may update this policy from time to time, and the "Last updated" date above will change when we do. We encourage you to review it periodically.
12. Contact and grievances
For any question, request or grievance about your personal data, contact us at support@noviara.in or on WhatsApp at +91 62839 52900.