This Shipping & Delivery Policy explains how Noviara ("Noviara", "we", "us") ships orders placed on noviara.in. In short: shipping is free, we ship only within India, and most orders arrive in 2–11 business days.
1. At a glance
- Shipping charges: free on every order. There is no minimum order value.
- Where we ship: anywhere in India that our courier partners serve. We do not ship outside India.
- Dispatch: within 1–2 business days of your order, from Panipat, Haryana.
- Delivery: usually 2–11 business days after you order, depending on your location.
- Payment: prepaid only. We do not offer cash on delivery.
2. What we mean by "business days"
Business days are Monday to Saturday, excluding Sundays and public holidays. Orders placed on a Sunday or a public holiday are processed on the next business day.
3. Processing and dispatch
Your order is confirmed once your payment has been successfully verified. We then print, check and pack your tapestry and hand it over to our courier partner within 1–2 business days.
4. Delivery times
Delivery time depends on your pincode. Addresses in and around Haryana, Delhi NCR and Punjab are usually the quickest. Remote areas, including parts of Jammu & Kashmir, Ladakh, the North East and the islands, may take longer.
The delivery dates shown on product pages and at checkout are estimates, not guarantees. Delays can happen because of weather, strikes, festivals, courier network issues or other events outside our control. If your order is running noticeably late, contact us and we will follow up with the courier.
5. Pincodes we can't reach
Occasionally a courier may not serve a particular pincode. If we can't deliver to your address, we will contact you to arrange an alternative address or, if that isn't possible, cancel the order and refund you in full.
6. Tracking your order
Once your order ships, we send you the courier name and tracking details by email and/or WhatsApp.
7. Delivery address and failed deliveries
- Please check your delivery address, pincode and mobile number carefully at checkout. The courier may call you on this number to deliver.
- If you notice a mistake in your address, contact us as soon as possible. We can usually correct it only before the order is dispatched.
- If a parcel comes back to us undelivered (for example because of an incorrect address or nobody being available to receive it), we will contact you. We may be able to arrange re-shipping.
8. When your parcel arrives
Please check the package when you receive it. If the outer packaging is badly damaged, it's a good idea to record an unboxing video. If your tapestry arrives damaged, defective or isn't what you ordered, tell us within 7 days of delivery. See our Returns, Refunds & Cancellation policy for how it works.
9. Questions
For any question about shipping or your order, contact us at support@noviara.in or on WhatsApp at +91 62839 52900, with your order number if you have one. You can also use our contact page.