These Terms & Conditions ("Terms") apply when you use noviara.in (the "Site") or buy from us. Please read them before placing an order. By using the Site or placing an order, you agree to these Terms, together with our Shipping & Delivery Policy, Returns, Refunds & Cancellation policy and Privacy Policy.
1. About us
The Site is operated by Noviara ("Noviara", "we", "us"), 151-L, Ram Lal Chowk, Model Town, Panipat, Haryana 132103, India. We design and sell printed devotional wall tapestries. You can reach our customer care team at support@noviara.in or on WhatsApp at +91 62839 52900.
2. Who can buy
You must be at least 18 years old to place an order, or order with the involvement and consent of a parent or legal guardian. By placing an order, you confirm that the details you give us are true and that you are allowed to use the payment method you choose.
3. Our products
- What you get: a printed polyester wall tapestry with a stitched hem and metal eyelets at the four corners, plus 4 adhesive hooks for hanging.
- Images: room scenes on the Site are digitally created previews that show how a tapestry might look in a space. They are for illustration only.
- Colour: colours may vary slightly from what you see on your screen and between printed batches.
- Size: dimensions are approximate and may vary slightly within normal textile tolerance.
- Availability: designs and sizes may change or be withdrawn without notice.
4. Prices
- All prices are in Indian Rupees (INR). The price shown is the MRP and includes all taxes, including GST.
- Shipping within India is free, so there are no extra delivery charges.
- Prices may change at any time, but a change won't affect an order we have already confirmed.
- We work hard to keep prices and product details accurate. If an obvious error is found (for example a clearly wrong price), we may cancel the affected order and refund you in full, even after it has been confirmed. We will tell you if this happens.
5. Orders and acceptance
When you place an order, you are making an offer to buy the items in your cart. Your order is confirmed, and a contract is formed, only once your payment has been successfully verified. You will then see your order number (starting with "NV") on the Site.
We may decline or cancel an order that we can't fulfil, for example because of a pricing or listing error, a stock problem, a courier not serving your pincode, or a suspected fraudulent or abusive order. If we cancel an order you have paid for, we refund you in full.
We may limit the quantity of an item you can buy in one order.
6. Payment
- All orders are prepaid. We accept UPI, debit and credit cards, netbanking and wallets, processed securely by our payment partner. We do not offer cash on delivery.
- Your payment details are entered on our payment partner's secure checkout. We never see or store your card, UPI or bank details.
- If money is debited from your account but your order is not confirmed, the payment is usually reversed automatically by our payment partner or your bank. If it isn't, contact us with the details and we will help.
7. Shipping and delivery
We ship only within India. Orders are dispatched within 1–2 business days and usually arrive in 2–11 business days after ordering, depending on your location. Delivery dates shown on the Site are estimates, not guarantees. Full details are in our Shipping & Delivery Policy.
8. Returns, refunds and cancellation
If your tapestry arrives damaged, defective or isn't what you ordered, tell us within 7 days of delivery and we will replace it free or refund you. We don't accept returns for a change of mind. You can cancel an order for a full refund before it is dispatched. Full details are in our Returns, Refunds & Cancellation policy.
9. Intellectual property
The artwork, designs, photographs, room previews, text, logo and brand name "Noviara" on the Site and on our products are owned by or licensed to Noviara and are protected by copyright and other intellectual property laws. Buying a tapestry gives you the right to own and display that physical item. It does not give you any right to copy, reproduce, print, sell or otherwise use our designs or images, or to make products from them, without our prior written permission. You may share links to the Site for personal, non-commercial use.
10. Acceptable use
You agree not to:
- use the Site for any unlawful or fraudulent purpose, including placing orders with payment methods you are not authorised to use;
- give false information, or send spam or abusive messages;
- try to gain unauthorised access to, interfere with, overload or disrupt the Site, our checkout or our systems;
- scrape or harvest content or data from the Site by automated means; or
- use the Site in a way that infringes anyone's rights.
We may block access or cancel orders connected with any of the above.
11. Third-party services
We use third-party services to run the Site and take payments, and the Site links to services such as WhatsApp and Instagram. Your use of those services is also subject to their own terms. We are not responsible for their content or practices.
12. Limitation of liability
The Site is provided "as is" and "as available", and we don't promise that it will always be uninterrupted or error-free. To the extent permitted by law, our total liability for any order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss, or for delays or failures caused by events beyond our reasonable control (such as natural disasters, strikes or courier network disruption).
Nothing in these Terms excludes or limits any right you have as a consumer, or any liability that cannot be excluded or limited, under the Consumer Protection Act, 2019 or other applicable Indian law.
13. Governing law and courts
These Terms are governed by the laws of India. Subject to your rights as a consumer, any dispute arising from these Terms, your use of the Site or your order will be subject to the jurisdiction of the competent courts in Panipat, Haryana, India. We encourage you to contact us first so we can try to resolve the matter informally.
14. Grievance redressal
In line with the Consumer Protection (E-Commerce) Rules, 2020, you can raise any complaint about our products, orders or the Site with our Grievance Officer:
Grievance Officer, Noviara
151-L, Ram Lal Chowk, Model Town, Panipat, Haryana 132103, India
Email: support@noviara.in
We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it. Please include your order number, if you have one.
15. Changes to these Terms
We may update these Terms from time to time. The updated version applies from the "Last updated" date shown above. The Terms in force when you placed an order apply to that order.
16. Contact
If you have any question about these Terms, contact us at support@noviara.in or on WhatsApp at +91 62839 52900, or use our contact page.